1. Introduction

Welcome to The Cool Company. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AC installation, maintenance, and repair services.

2. Information We Collect

We collect information that allows us to provide our AC services to you effectively. This includes:

A. Personal Information

We may collect personal details when you request a free quote, schedule a service, sign up for our newsletter, or contact us via text/phone. This information may include:

• Name: To identify you as a customer.
• Contact Information: Phone number (e.g., for our “Call Now” or “Text Us” features) and email address.
• Physical Address: Required for our technicians to visit your home or business in the Riyadh area for installation, maintenance, or consulting.
• Service Details: Information regarding the specific AC issues, unit types, or services you require (e.g., Seasonal Tune-Ups, VAV Duct Installation).

B. Payment Information

If you pay for services (such as our 150 SAR maintenance fee or installment plans), we may collect transaction details. Note: We do not store sensitive credit card information on our servers; payments are processed through secure third-party payment gateways or handled physically upon service completion.

C. Technical Data

When you visit our website, we may automatically collect non-personal information, including:

• IP address and browser type.
• Device information.
• Cookies and usage data to help us improve our website experience.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To schedule appointments and dispatch our “Local Professionals” to your location.
• Communication: To send you quotes, confirm appointments, provide “24-Hour Service” updates, or respond to your inquiries.
• Marketing: If you have subscribed to our newsletter, we may send you emails about promotions, seasonal tune-up reminders, or company news. You can opt-out at any time.
• Improvement: To analyze website traffic and improve our service offerings.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following situations:

• Service Providers: We may share your address and contact details with our certified technicians and contractors to perform the service at your property.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Security of Your Information

We implement administrative, technical, and physical security measures to help protect your personal information. While we strive to protect your personal information, please note that no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to set your browser to refuse cookies, but some parts of the website may not function properly without them.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal or operational retention requirements).
• Opt-out of marketing communications.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

The Cool Company

• Phone: +966 584 5846 555